Privacy Policy

Last updated: 24 September 2026

At Djakosupply, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website.

Website: https://djakosupply.com
Email: info@djakosupply.com
Address: 135 Creek Road, London SE8 3BU, United Kingdom

1. Information We Collect

When you visit our website, place an order, contact us or otherwise interact with Djakosupply, we may collect information including:

• Full name

• Billing and delivery address

• Email address

• Telephone number, where provided

• Payment and transaction information

• Order details and purchase history

• Information you provide when contacting customer support

• Device, browser and website usage information

• IP address and similar technical information

• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders

• Arrange delivery of purchased products

• Process payments and refunds

• Provide customer service and respond to enquiries

• Manage returns, exchanges and warranty-related requests

• Send order confirmations and delivery updates

• Maintain and administer your customer account, where applicable

• Improve our website, products and services

• Detect, prevent and investigate fraud, abuse and security incidents

• Maintain the security and functionality of our website

• Comply with legal and regulatory obligations

• Send marketing communications where permitted and where required, with your consent

We aim to use personal information only for specified and legitimate purposes and to process it fairly and transparently.

3. Lawful Bases for Processing

Depending on the circumstances, we may rely on the following lawful bases under applicable UK data protection law:

Contract

We process information where necessary to enter into or perform a contract with you, such as processing your order, arranging delivery and handling returns.

Legal Obligation

We may process personal information where necessary to comply with legal obligations, including accounting, tax, consumer protection and other applicable requirements.

Legitimate Interests

We may process information where necessary for our legitimate interests, such as operating and improving our website, protecting our business against fraud, maintaining website security and providing customer support, provided those interests do not override your rights and freedoms.

Consent

Where consent is required, such as for certain forms of marketing or optional cookies, we will ask for your consent before processing your information for that purpose.

Our lawful basis depends on the specific purpose for which information is processed.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

Djakosupply generally does not need to store your complete payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

We may retain transaction information necessary for order management, accounting, refunds, fraud prevention and legal compliance.

5. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Shopify and website service providers

• Payment processors

• Delivery and courier companies

• Email and customer-support service providers

• Website hosting, security and technical service providers

• Analytics and advertising providers, where applicable

• Professional advisers, such as accountants or legal advisers

• Government authorities or law-enforcement bodies where required by law

We only share information where there is an appropriate reason and lawful basis for doing so.

6. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements, including using an adequacy decision or appropriate safeguards where required.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The purpose for which the information was collected

• Whether you have an ongoing customer relationship with us

• Legal, accounting and tax requirements

• The need to resolve disputes or enforce agreements

• Fraud prevention and security requirements

When information is no longer required, we will securely delete it or anonymise it where appropriate.

UK privacy guidance requires organisations to explain their retention periods or the criteria used to determine them.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, improve functionality, understand website usage and, where applicable, support marketing and advertising.

Some cookies may be strictly necessary for the website to function.

Where consent is required for optional cookies, we will request your consent before using them. You may also manage certain cookie preferences through your browser or available cookie-management tools.

9. Marketing Communications

Where permitted by law, we may send you information about products, promotions or services that may be relevant to you.

Where consent is required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the message or by contacting us at:

info@djakosupply.com

You have an absolute right to object to the use of your personal information for direct marketing.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Alteration

• Disclosure

• Misuse

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed about how your information is used

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request erasure of your information

• The right to request restriction of processing

• The right to object to certain processing

• The right to data portability

• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exceptions.

You can contact us to exercise your rights.

12. How to Make a Privacy Request

To make a request concerning your personal information, please contact:

Djakosupply
135 Creek Road
London SE8 3BU
United Kingdom

Email: info@djakosupply.com

Please provide enough information for us to understand your request and verify your identity where reasonably necessary.

We will handle valid requests in accordance with applicable data protection law.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorisation.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at info@djakosupply.com.

14. Third-Party Websites

Our website may contain links to third-party websites, services or applications.

Djakosupply is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you access.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

We recommend checking this page periodically for the latest information.

16. Complaints

If you have concerns about how we use your personal information, please contact us first:

Email: info@djakosupply.com

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully or your data protection rights have not been respected. UK privacy guidance recommends informing individuals of their right to complain to the ICO.

17. Contact Us

If you have any questions about this Privacy Policy or how Djakosupply handles personal information, please contact us:

Djakosupply
135 Creek Road
London SE8 3BU
United Kingdom

Email: info@djakosupply.com

Contact Us: https://djakosupply.com/pages/contact