Terms of Service

Last updated: 24 September 2026

Welcome to Djakosupply. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Us

Djakosupply is an online retailer specialising in cycling products, including Garmin cycling products and related accessories.

Business name: Djakosupply
Address: 135 Creek Road, London SE8 3BU, United Kingdom
Email: info@djakosupply.com
Website: https://djakosupply.com
Contact page: https://djakosupply.com/pages/contact

2. Using Our Website

You agree to use our website only for lawful purposes and in a manner that does not:

• Violate applicable laws or regulations

• Attempt to gain unauthorised access to our systems

• Interfere with the operation or security of our website

• Introduce malicious software or harmful code

• Misuse our website or services

We reserve the right to restrict access to our website where reasonably necessary for security, maintenance or legal reasons.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and prices displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product, including differences caused by screen settings, packaging changes or manufacturer updates.

Where a product is described incorrectly, defective or otherwise does not meet the requirements of UK consumer law, your statutory rights remain unaffected.

Under UK consumer law, goods supplied to consumers generally must be as described, of satisfactory quality and fit for purpose.

4. Orders

When you place an order through our website, you are making an offer to purchase the products selected in your order.

After receiving your order, we will normally send an order confirmation by email.

An order is subject to product availability and successful payment processing.

If we are unable to fulfil an order, we will contact you and, where appropriate, refund any payment already made for the unavailable product.

5. Pricing

All prices displayed on our website are shown in the applicable currency at checkout.

We take reasonable steps to ensure that pricing information is accurate. If we discover a genuine pricing or product-information error before your order has been accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Any cancellation or refund will be handled in accordance with applicable UK consumer law.

6. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed and dispatched.

Payment information may be processed by third-party payment providers. We do not generally store complete payment card details on our own systems.

7. Shipping and Delivery

Our standard order handling time is approximately 1–2 business days.

Estimated delivery time is approximately 5–8 business days after dispatch, unless otherwise stated on the product page or at checkout.

Delivery times are estimates and may vary because of circumstances outside our reasonable control, including courier delays, severe weather, customs procedures or other unforeseen events.

We will take reasonable steps to ensure that orders are dispatched and delivered within the applicable period.

For further information, please refer to our Shipping Policy.

8. Returns and Refunds

Djakosupply offers a 30-day return period from the date you receive your order, subject to the conditions described in our Return & Refund Policy.

We provide free return shipping for eligible returns and do not charge restocking fees.

Nothing in our returns policy limits your statutory rights under UK consumer law.

For online purchases, UK consumer law also generally provides a 14-day cancellation period for distance contracts, subject to applicable exceptions.

Please see our Return & Refund Policy for full details.

9. Faulty or Incorrect Products

If a product arrives faulty, damaged, incorrectly supplied or does not match its description, please contact us at:

info@djakosupply.com

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Your statutory rights regarding faulty, defective or misdescribed goods are not excluded or limited by these Terms.

10. Manufacturer Warranties

Some Garmin products may be supplied with a manufacturer's warranty or guarantee.

Where applicable, details of any manufacturer's warranty may be provided with the product or through the relevant manufacturer.

A manufacturer's warranty does not replace or reduce your statutory rights as a consumer.

11. Intellectual Property

Unless otherwise stated, the content of our website, including text, graphics, logos, product descriptions, photographs, designs and other materials, is owned by or licensed to Djakosupply or used with appropriate permission.

You may not reproduce, distribute, modify, copy or commercially exploit our website content without appropriate permission.

Product names, trademarks and logos belonging to third parties remain the property of their respective owners.

12. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information. Djakosupply does not control third-party websites and is not responsible for their content, availability or privacy practices.

You should review the applicable terms and privacy policies of third-party websites before using them.

13. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or completely error-free.

We may temporarily suspend access to the website where necessary for maintenance, security updates, technical issues or other legitimate business reasons.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law.

This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We will not be responsible for losses that are not reasonably foreseeable or arise outside the scope of our lawful responsibilities.

Nothing in these Terms affects your statutory rights as a consumer.

15. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as:

• Natural disasters

• Severe weather

• Fire or flooding

• Strikes or industrial disputes

• Transport or courier disruption

• Government restrictions

• Internet or telecommunications failures

• Cybersecurity incidents

• Other events beyond our reasonable control

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services or legal requirements.

The latest version will always be published on this page.

Changes will not remove or reduce rights that you have under applicable consumer law.

17. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom.

If you are a consumer, nothing in these Terms affects any mandatory consumer protections or legal rights available to you under the law applicable to your circumstances.

UK consumer contracts must contain fair and transparent terms, and unfair terms may not be enforceable.

18. Contact Us

If you have any questions about these Terms of Service, your order or our products, please contact us:

Djakosupply
135 Creek Road
London SE8 3BU
United Kingdom

Email: info@djakosupply.com

Contact Us: https://djakosupply.com/pages/contact