Shipping policy

Shipping Policy

Last updated: 24 September 2026

At Djakosupply, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains our order processing, delivery times and shipping procedures.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Business days are Monday to Friday, excluding UK public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation when tracking information is available.

2. Delivery Time

Our estimated delivery time is:

5–8 business days after dispatch.

Delivery times are estimates and may vary depending on the delivery address, courier operations, weather conditions, public holidays or other circumstances outside our reasonable control.

Please allow the full estimated delivery period before contacting us regarding a delayed order.

3. Shipping Coverage

We currently ship orders to eligible addresses within the United Kingdom.

Available shipping options and any applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information supplied by the delivery carrier to monitor the progress of your shipment.

If you have not received tracking information after your order has been dispatched, please contact us at:

Email: info@djakosupply.com

5. Delivery Delays

Although we work to meet the estimated delivery times above, delays can occasionally occur due to circumstances outside our reasonable control, including:

Courier or postal delays
Severe weather
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
High-volume periods
Events outside our reasonable control

If your order is significantly delayed, please contact us so that we can investigate the shipment with the relevant delivery provider.

6. Incorrect Delivery Information

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you realise that your delivery information is incorrect, please contact us as soon as possible at info@djakosupply.com.

We will make reasonable efforts to assist with correcting the information before the order is dispatched. However, we cannot guarantee that changes can be made after an order has been processed or shipped.

7. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at info@djakosupply.com as soon as possible.

For damaged deliveries, we may ask you to provide photographs of the package and product to help us investigate the issue with the carrier.

If a product is damaged, defective or otherwise does not conform to your legal consumer rights, we will work with you to provide an appropriate remedy.

8. Delivery Attempts

The delivery carrier may make one or more delivery attempts or leave instructions for collection or redelivery, depending on the carrier's procedures.

Please follow the instructions provided by the carrier if a delivery attempt is unsuccessful.

9. Customs and Import Charges

For deliveries within the United Kingdom, applicable taxes and charges will be handled as stated at checkout.

If international shipping becomes available in the future, additional customs duties, import taxes or other charges may apply depending on the destination country. Any applicable international charges will be the customer's responsibility unless otherwise stated at checkout.

10. Order Cancellation and Returns

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

info@djakosupply.com

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow our Return & Refund Policy.

Djakosupply offers a 30-day return period and free return shipping for eligible returns.

Please see our Return & Refund Policy for complete information about returns and refunds.

11. Statutory Delivery Rights

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

We will take reasonable steps to ensure that your order is delivered within the agreed delivery period. Where no specific delivery period has been agreed, applicable UK consumer law may require delivery within the relevant statutory timeframe.

12. Contact Us

If you have any questions about shipping or the delivery of your order, please contact us:

Djakosupply
135 Creek Road
London SE8 3BU
United Kingdom